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Users First: Embracing Innovation Without Fear

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Title:
California Government Operations Agency: Defining Leadership Values and Training Managers
Author:
rework.withgoogle.com
Date:
2016
Published by:
rework.withgoogle.com
Summary:
"Challenge: The state of California had 30,000 managers but no consistent leadership values or training. Action: Using focus groups, surveys and interviews, a baseline of statewide leadership values was created. Results: A new manager training program based on consistent values was piloted to test adoption methods."
Keywords:
Cultivating Risk Intelligence in Government Operations, California State Government, GovOps, Leadership Values

Title:
re:Work – Let’s Make Work Better
Author:
rework.withgoogle.com
Date:
2018
Published by:
rework.withgoogle.com
Summary:
re:Work is a collection of practices, research, and ideas from Google and others to help you put people first. re:Work is organized around ways you can make an impact in your workplace. Each subject contains tools and insights for addressing specific challenges: GOAL SETTING, HIRING, INNOVATION, LEARNING & DEVELOPMENT, MANAGERS, PEOPLE ANALYTICS, TEAMS, UNBIASING
Keywords:
Cultivating Risk Intelligence in Government Operations, Google, Innovation, Leadership

Title:
The State Policy Road Map: Solutions for the Journey Ahead
Author:
Author list on page 77
Date:
2018
Published by:
Deloitte
Summary:
"The Deloitte Center for Government Insights shares inspiring stories of government innovation, looking at what’s behind the adoption of new technologies and management practices. We produce cutting-edge research that guides public officials without burying them in jargon and minutiae, crystalizing essential insights in an easy-to-absorb format. Through research, forums, and immersive workshops, our goal is to provide public officials, policy professionals, and members of the media with fresh insights that advance an understanding of what is possible in government transformation."
Keywords:
Cultivating Risk Intelligence in Government Operations, Leadership, California State Government, risk intelligence, healthcare, human services, education, economic development, digital services, data, infrastructure

Title:
California Department of Technology Strategic Plan - VISION 2020
Author:
Adrian Farley: Department of Technology, Manveer Bola: Department of Technology, Tina Rau, Department of Technology, Keith Aldrich: Continuity Consulting, Chris Baltzley: Continuity Consulting, Jeff Pfeiffer: Continuity Consulting
Date:
2017
Published by:
www.cdt.ca.gov
Summary:
"We are pleased to present California’s Statewide Technology Strategic Plan—"Vision 2020". This plan is the culmination of input from hundreds of policy, program and technology leaders representing numerous departments, all with one aim: Improve the way government services are delivered to Californians. We are humbled by the passion and commitment of the people who serve this great state, and by the magnitude and scope of our responsibilities as technology professionals. As we looked across the landscape of services we provide and the people we serve, one thing became abundantly clear: we need to put Californians, our customer, at the heart of all we do. We have been entrusted with the resources and information to provide essential services that people rely on. The fact that we are their sole option should compel us to take great pride in our role as public servants and seek to continually improve the responsiveness, effectiveness and efficiency of government services. Our commitment to utilize technology to break down organizational silos, combined with the talent within our state government, provides tremendous opportunities to innovate and transform how government services are delivered. Our technology community has been energized by the vision to create "One digital government delivered securely by a dynamic workforce". To realize this vision, we will need to empower our workforce, take calculated risks, innovate, collaborate, share resources and ideas, and seek to continuously improve. It is our hope that this strategic plan serves as a beacon for the technology community, our program leaders, vendor partners and the public. It will be the guide that charts our course toward a better future for all Californians."
Keywords:
Innovation, California Department of Technology, strategic plan, vision

Title:
Innovation Perspectives: Human Centered Design for Government
Author:
governing.com
Date:
December 7, 2015
Published by:
governing.com
Summary:
"This approach inspires innovation and helps build tools that people actually enjoy using."
Keywords:
Innovation, state government, human-centered design

Title:
Injecting Human Centered Design Into Government Policymaking
Author:
Natalie Kates
Date:
August 2, 2017
Published by:
medium.com
Summary:
"How do you get meaningful feedback from doctors all across America on 2,200 pages of legalese? That's the challenge faced by the policy team at the Centers for Medicare and Medicaid Services every time they change how Medicare works."
Keywords:
Innovation, state government, human-centered design

Title:
Improve Government Services Delivery
Author:
innovation.gov
Date:
2018
Published by:
innovation.gov
Summary:
"The Better Government Toolkit provides approaches and resources to build a better government through innovation.
Keywords:
Innovation, state government, human-centered design, lean start-up, evidence-based decision making

Title:
How Can Government Be More Citizen Centered?
Author:
ideo.com
Date:
2018
Published by:
ideo.com
Summary:
"Helping government agencies make complex, bureaucratic systems accessible to everyone. And in the process, building a culture of innovation from within."
Keywords:
Innovation, state government, human-centered design

Title:
Creating a User-Centered Approach in Government
Author:
usability.gov
Date:
August 2018
Published by:
usability.gov
Summary:
"Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as effectively and efficiently as possible, and being timely and accurate with its information. By putting people first and embracing a user-centric approach, agencies improve the quality of their information and services by making them more useful and usable and by saving money long-term through making iterative improvements."
Keywords:
Innovation, state government, human-centered design, user-centered approach

Title:
What is Human Centric Design?
Author:
Zack Quaintance
Date:
April 25, 2018
Published by:
www.govtech.com
Summary:
"A philosophy regarding the creation of websites, forms and services seeks to simplify and improve constituent interactions with government."
Keywords:
Innovation, state government, human-centered design, user-centered approach

Title:
How Human Centered Design Can Help Your Agency
Author:
Korey Lane
Date:
September 6, 2016
Published by:
govloop.com
Summary:
"…its time to consider a new approach that puts people at the center, or human-centered design (HCD). This technique is already being put to use by several agencies, most recently the National Geospatial-Intelligence Agency."
Keywords:
Innovation, state government, human-centered design, user-centered approach, HCD

Title:
Californians Matter: A User Centered Design and Digital Services Showcase
Author:
govops.ca.gov
Date:
2018
Published by:
govops.ca.gov
Summary:
"On May 24, 2017 GovOps hosted a first of its kind event focused on user centered design and digital services. We invited the nation’s leading experts from the public and private sector to speak to a hand selected audience of high level state government officials about how user centered design can transform how government delivers services to its people."
Keywords:
Innovation, state government, human-centered design, user-centered approach, HCD, GovOps

Title:
Using Human-Centered Design to Make Government Work Better and Cost Less
Author:
Tom Kalil
Date:
September 4, 2015
Published by:
obamawhitehouse.archives.gov
Summary:
"OSTP's Tom Kalil learns more about how USDA is using human-centered design to improve the National School Lunch Program."
Keywords:
Innovation, state government, human-centered design, user-centered approach, HCD, Obama, White House

Title:
AGL Podcast: User-centered design in government with design director Jesse Taggert
Author:
Agile Government Leadership
Date:
July 25, 2018
Published by:
agilegovleaders.org
Summary:
*PODCAST* Jesse Taggert has been a leader in bringing user centered design, agile practice, and product thinking into government at both the state and federal levels. In this podcast she explains the value of user centered design in government and shares her insights from applying the practice in a variety of public sector projects.

Topics:
• How user centered design in government projects translates to better delivery of services
• How agencies can implement user centered practices in manageable chunks while navigating policy-making, compliance, and budgeting cycles
• How user centered "wins" can be the result of improved business processes OR technical platforms
• How to avoid common pitfalls of user centered design in government
Keywords:
Innovation, state government, human-centered design, user-centered approach, HCD, podcast

Title:
A Customer-Centric Upgrade for California
Author:
Neighborland
Date:
November 3, 2015
Published by:
handbook.neighborland.com
Summary:
"The following is an excerpt from A Customer-Centric Upgrade for California Government, published by the Little Hoover Commission in October 2015. The Little Hoover Commission is an independent state oversight agency that investigates state government operations and promotes "efficiency, economy, and improved service."
Keywords:
Urban Planning, Civic Engagement, Civictech, Innovation, state government, human-centered design, user-centered approach

Title:
User Center Designed: Vets.gov: A Modern Software Development Environment in Government
Author:
Alex Yale Loehr
Date:
July 3, 2017
Published by:
digital.gov
Summary:
"When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government because they worry about the frustrations of getting stuck in the bureaucracy instead of being able to iterate rapidly, ship products, and deliver value…"
Keywords:
Innovation, state government, human-centered design, user-centered approach